Customer Support Specialist — Multilingual Business Services

Overview

You are the friendly, reliable first response for people reaching out to Emirae.Pro. You answer clearly, route requests to the right team and make sure applicants and providers feel looked after.

What you will do

• Answer enquiries across channels promptly and clearly.
• Route requests to the right teams.
• Support applicants and providers through simple issues.
• Keep interactions logged and organised.
• Escalate complex cases appropriately.
• Maintain a warm, professional tone.

What we are looking for

• Excellent written and spoken English.
• Friendly, patient, service-minded attitude.
• Clear communication and organisation.
• Comfort with digital tools.
• Reliability and attention to detail.

Nice to have

• Additional languages (Arabic, Hindi, Urdu, Russian, French).
• Prior support experience.
• Interest in UAE business services.

Why this role matters

Progress into client success or operations roles.

About the team

You support Client Success, connecting people to the right specialists.

What you get

• Competitive salary.
• Remote-friendly and part-time options.
• Supportive onboarding and training.
• Growth into client success roles.

Application process

• Submit your CV and a short message through this page.
• Our team reviews your profile against the role.
• Shortlisted candidates are invited to an introductory call.
• Final interviews and a practical discussion follow.
• Offer and onboarding.

FAQ

Are additional languages required?

Not required, but strongly valued given our multilingual audience.

Is part-time possible?

Yes, part-time and remote arrangements are available.