Business Analyst

Overview

You are the translator between the people who do the work and the people who build the tools. Operations, providers and client success all know what hurts; you turn that into requirements a developer can build and a product manager can prioritise, backed by evidence rather than opinion.

What you will do

• Gather requirements from operations, client success, providers and consultants.
• Map current processes honestly, including the workarounds nobody documents.
• Write user stories with acceptance criteria a developer can build from.
• Analyse platform and request data to size problems before they are built.
• Specify changes to request intake, provider matching and admin workflows.
• Support testing and verify that shipped work solved the actual problem.
• Keep documentation current so knowledge does not live in one person's head.

What we are looking for

• 3+ years as a business analyst, product analyst or equivalent.
• Ability to interview stakeholders and separate the stated want from the real need.
• Clear written specifications and process documentation.
• Comfortable analysing data to support or kill a proposal.
• Practical understanding of how web platforms are built.
• Excellent written English.

Nice to have

• SQL or another query language.
• Experience with marketplaces or two-sided platforms.
• Background in business services, fintech or corporate services.
• Familiarity with WordPress-based platforms.

Why this role matters

Grow into a senior analyst, product owner or product manager role as the platform expands.

About the team

You work with the Product Manager, the platform developers and the operations and client success teams who use the tools every day.

What you get

• Competitive salary.
• Fully remote or hybrid, your choice.
• Direct influence on what gets built, not requirements thrown over a wall.
• Work with a small team where your analysis actually changes decisions.
• Growth into product or lead analyst roles.

Application process

• Submit your CV and a short message through this page.
• Our team reviews your profile against the role.
• Shortlisted candidates are invited to an introductory call.
• Final interviews and a practical discussion follow.
• Offer and onboarding.

FAQ

Is this a technical role?

You do not write production code, but you do need to understand how the platform works and be comfortable with data.

Can I work fully remotely?

Yes. This role is remote-friendly and open to candidates across the UAE.

Who decides priorities?

The Product Manager owns prioritisation; your analysis is what makes those calls well-informed.